Notetakers may be slow to or fail to join calls

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted Mar 12, 2025 - 07:45 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 12, 2025 - 07:41 PDT

Update

We are continuing to investigate this issue.

Posted Mar 12, 2025 - 07:39 PDT

Investigating

We are currently investigating this issue.

Posted Mar 12, 2025 - 07:33 PDT

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)), Calendar Sync (Google Calendar Sync, Microsoft Calendar Sync), CRM Sync (HubSpot, Salesforce, Close), and Website, Post-Call Processing, Application Emails.