Some users may experience call recorders joining slowly

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted Nov 06, 2023 - 12:43 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 06, 2023 - 12:07 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2023 - 12:06 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2023 - 11:52 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2023 - 11:02 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2023 - 10:40 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 06, 2023 - 10:09 PST

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)) and Post-Call Processing.