AI provider outage: Ask Fathom, live summarization, AI search, and some transcription impacted

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted May 07, 2026 - 20:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 07, 2026 - 20:17 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 07, 2026 - 18:04 PDT

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)) and Post-Call Processing.