Recovering calls from incident

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted Jul 18, 2025 - 09:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 18, 2025 - 09:04 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 18, 2025 - 08:55 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 18, 2025 - 08:40 PDT

Identified

GCP (Google Cloud Platform) is experiencing a major outage

Posted Jul 18, 2025 - 08:22 PDT

Investigating

We are currently investigating the issue

Posted Jul 18, 2025 - 08:21 PDT

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)), Calendar Sync (Google Calendar Sync, Microsoft Calendar Sync), CRM Sync (HubSpot, Salesforce, Close), and Website, Post-Call Processing, Application Emails.