In-call AI summarization delayed and recorded calls slow to become available

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted Oct 17, 2023 - 07:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2023 - 07:01 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 17, 2023 - 06:53 PDT

Investigating

We are currently investigating this issue.

Posted Oct 17, 2023 - 06:40 PDT

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)) and Post-Call Processing.