Transcription provider outage

Incident Report for Fathom Video

Resolved

The incident is resolved.

Posted Aug 24, 2022 - 13:33 PDT

Investigating

Our transcription provider has recovered and is operating normally -- we are working to identify and fix any affected calls.

Posted Aug 24, 2022 - 13:24 PDT

Monitoring

Our transcription provider has deployed a fix. We are monitoring the effect on call completion time.

Posted Aug 24, 2022 - 12:50 PDT

Investigating

Our transcription provider is experiencing an outage. No data is lost, but calls will take longer to be available after completion.

Posted Aug 24, 2022 - 08:47 PDT