AI provider outage: call and highlight summaries unavailable

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted Nov 08, 2023 - 08:06 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 08, 2023 - 07:40 PST

Investigating

We are currently investigating this issue.

Posted Nov 08, 2023 - 06:02 PST

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)).