Some recordings may be slow to complete final transcription

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted Feb 05, 2026 - 09:40 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 05, 2026 - 09:31 PST

Investigating

We are currently investigating this issue.

Posted Feb 05, 2026 - 09:13 PST

This incident affected: In-Call Processing (In-Call Processing (Zoom), In-Call Processing (Microsoft Teams), In-Call Processing (Google Meet)), Calendar Sync (Google Calendar Sync, Microsoft Calendar Sync), CRM Sync (HubSpot, Salesforce, Close), and Post-Call Processing, Application Emails.